Category: Quality & Process

Customer-Supplier Relationships

During the design process, have you ever asked yourself who your customer was? If one is working on a building mechanical system, who is the customer? Is it the architect, who is paying to you to provide that design? Is it the owner/tenant of the building, who will occupy the space and pay the utility bills for it? Or, is it the mechanical contractor, who will install the system using the plans that are developed by the designer? The initial answer is usually the architect, as the word “customer” is generally associated with the flow of money. It’s initially difficult […]